www.shopping-4all.com 

By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Policy

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs*

​All items have    Free Shipping to  United States.   Est. delivery time 3-15 days.   (Excluding Hawaii, Alaska)

Dispatch Time

1-2 business days after payment is confirmed.

Change of Delivery Address

For change of delivery address requests, we can change the address at any time before the order has been dispatched. After the order has been dsipatched it is impossible to change the address.

P.O. Box Shi​pping

​We are unable to offer this service using courier services.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can investigate.

Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 Cancellations

 If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an   order has already been dispatched, we are unable to accept cancellations.

 Insurance

 Parcels are insured for loss and damage up to the value as stated by the courier.

 Process for parcel damaged in-transit

 We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 Process for parcel lost in-transit

 We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 Customer service

 For all customer service enquiries, please submit an enquiry.

Refund & Return Policy

​The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time .

Return & Refund Type       -        For Unshipped Orders
 - The Return & Refund request is made after the stated processing time we will refund the order.

 - The Return & Refund request is made within the stated processing time.

*

  The supplier has 3 working days to process the request after the buyer submits it.

  If the supplier fails to process (accept or reject) the refund request within 3 working days, Shopping-4All will refund the order

  Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

*

Wrong Receipt Information

• If the buyer fills in the wrong receipt information, the buyer should contact help@doba.com or contact the supplier through the 
  
  ​​Shopping-4All  account with Contact Message as quickly as possible to confirm whether the goods have been shipped out.
  

• If the order has not shipped, the buyer may request the supplier update with the correct information.

• If the order has already shipped, it is the buyer's responsibility to contact the logistics company with the correct information.

• If the supplier agrees to the refund application, the buyer must send back the product at his/her own expense and upload the return tracking info as quickly as possible. After the supplier receives the returned items without any damage, a portion of the order amount may be deducted as the repacking & restocking fee.

• If the order cannot be corrected or returned, the buyer shall bear any corresponding losses.

* Note: the supplier has the right to reject the refund application under this circumstance.

Non-Defective Products

The buyer may apply for a return and refund for non-defective products. 

• If the supplier agrees to the buyer's refund application, the buyer must send back the product at his/her own expense and upload the return tracking info as quickly as possible. After the supplier receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee.

Note: the supplier has the right to reject the refund application under this circumstance.

Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she may contact orders@shopping-4all.rf.gd or contact  through their ​shopping-4all account using the order "Contact Message" option. This must be done within 5 business days of the delivery day. The buyer must provide evidence to prove the problem (pictures of broken products and a package outer box with a shipping label on it). The supplier may refuse the refund application if the buyer fails to provide compelling evidence as quickly as possible.

If the supplier agrees to refund, the buyer shall return the goods as quickly as possible and upload the tracking number. The supplier will refund in full upon receipt.

The supplier may offer a replacement for the product. If the buyer agrees to this, the buyer shall return and upload the tracking number as quickly as possible. The supplier will reship the product upon receipt. If both parties fail to reach an agreement, the buyer shall contact orders@shopping-4all.rf.gd and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, ​​shopping-4all will assist the buyer to get a corresponding refund.

Logistics issues

5.1 Invalid tracking information

If we verifie that the tracking number is wrong, and the supplier fails to provide the correct one as quickly as possible, shopping-4all Will assist the buyer to get a full refund.

5.2 Untimely tracking info updates

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact 
orders@shopping-4all.rf.gd for a solution. 

*Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Package not received

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact
​orders@shopping-4all.rf.gd for a solution.